In response to the recent Coronavirus disease (COVID-19) developments, we have taken concerted measures to ensure the safety of all of our customers and employees. 

We are following all guidelines provided by the Centers for Disease Control and Prevention, and World Health Organization for prevention in manufacturing and packaging services.

Shop with confidence as we are still shipping. In the event of any significant delay, we will assist with a full or partial refund on all affected shipments.

If you have any questions or concerns, please contact us at info@elev8-avenue.com and we will happily assist you as soon as possible. 

We operate from Amsterdam yet found a way to ship worldwide, directly from our manufacturer in Asia. Through this way we can ensure:

• A low cost price
• No unnecessary distribution, which is environmental friendly
• Free worldwide shipping
• Consistent stock

Herefore, the shipping time could be longer than you are used to. We made an illustration to make our shipping proces visible and legible to you: 

If you have any further questions about the way we operate, we will happily answer all your questions at info@elev8-avenue.com.

If you reach out to us before your order is fully processed, we are able to change or cancel your order. However, once your order is processed it is not possible to change or cancel your order.

We always try to help as much as we can, so if you have any further questions about cancelling or adjusting orders please contact us at info@elev8-avenue.com.

Our customer service is available on our email adres info@elev8-avenue.com. We try to reply every question within one day.  Because our customers rocking our clothes all around the globe, we use only an email address for direct communication. Through this way we keep our customer support clear and orderly, which allows us to service all of our customers in the best way possible.

If you have any questions at all please don’t hesitate to contact us at info@elev8-avenue.com.

• Our warranty includes full covering and credit retournations on any damaged or dislocated items. 
• Abuse or negligent treatment of items is not covered under warranty.

We want to help every customer as much as we can, if you have any further questions about warranty or damaged/dislocated items, please don’t hesitate to contact our customer service on info@elev8-avenue.com were we are happy to assist you asap.

All of our items are gender neutral, we make no distincion in sexes.

We accept the following payment methods: 

• All credit and debit cards from the major companies
• Apple Pay
• Paypal 
• IDEAL
• Stripe 
• Giropay
• AfterPay

If you wish to place an order, it is not neccessarry to set up an account. You can checkout by filling in your details or checkout fast with a Paypal account.

It comes down to comfort. Once you created your account, it will be easier and faster to place an order. Your address details are filled in automatically and you can find all your orders easily in one place.

There are several options to set up an account. Once you place an order, it is possible to checkout without an account or directly create an account.

Also, you can register at the ‘log in’ page which you will find in our menu.

If you contact our customer support at info@elev8-avenue.com, we will handle it.

We ensure a consistent stock on most items. However, occasionally, some items could be out of stock or can even be permanently removed. Our product specialists will add or adjust items throughout the year. 

If you have any questions about any items, please don’t hesitate to contact info@elev8-avenue.com.

On every product page you’ll find a size guide, where you can find the suggested sizes. To be able to offer all of our items in unisex, men should buy 1 size bigger for a regular fit and two sizes bigger for an oversized fit in general. Women should buy their regular sizes or one size bigger for an oversized fit.

In essence, washing is not beneficial for cotton. That’s why we suggest to wash all of our items inside out and no hotter than 30 degrees to preserve quality and colours.